For over 14 years, Derrick Chan has been helping companies to grow their eCommerce sales across almost every industry. Derrick combines his online marketing knowledge with his technical background to provide a holistic approach in providing eCommerce solutions. With over 34 eCommerce websites under his belt, Derrick specializes in multi-channel and Omni-channel eCommerce ecosystems. Here are some of his qualifications as an eCommerce expert:
- Over 14 years of eCommerce expertise
- Certified Magento Solution Specialist
- Shopify Partner
- 34 successfully completed eCommerce projects (see portfolio)
- Experience with 8 of the top eCommerce platforms
- Top 1% ebay enterprise sellers w/ over $1M in monthly ebay sales
- Managed 8 different ebay Top Rated Seller stores
- Expertise in eCommerce, email marketing, SEO, SEM, SMM and analytics
As Taco Bell's former Director of eCommerce, Derrick Chan oversaw the user experience strategy and design for TacoBell.com and Taco Bell’s mobile app. Derrick joined Taco Bell, with over 9 years of experience designing and building eCommerce websites in almost every industry, to help re-imagine the customer experience from ordering ahead online to pick-up in-store. In addition to user experience, Derrick also oversaw online merchandising, digital content and SEO for the brand. Today, Derrick is helping Jollibee Food Corporation transform their digital journey across their North America brands.
Featured in Forbes
Taco Bell recently announced a partnership with artificial intelligence company Certona to create a more personalized experience for its 5 million mobile app users. As Director of eCommerce, I led the Certona implementation project and integrated their AI recommendation engine with our mobile app and kiosk. This new partnership caught the attention of Forbes, which lead to the following article which addressed the rising interested in the Quick Service Restaurant industry in applying AI technology to provide a more personalized shopping experience.
Mobile CX Summit
I had the honor of representing Taco Bell at the CONNECT The Mobile CX Summit 2018 in Chicago. I was asked to speak about Designing the Best Mobile Ordering Experience and what that means for the QSR industry. It was a pleasure sharing some of the challenges, success and best practices that my team and I experienced on our mobile website and app.