Strategy, execution and organization
USER EXPERIENCE (UX)
A/B and multivariate testing
HYPER LOCAL MARKETING
Local SEO and customer experience
Integrated customer experience
SEO, SEM, SMM and email marketing
REPORTING AND ANALYTICS
Budgeting, forecasting and deep analysis
For over a decade, I’ve helped companies, large and small, grow their eCommerce sales across a myriad of industries. As an eCommerce consultant I’ve worked with clients across almost every industry. As Taco Bell’s eCommerce Director, I grew sales by 250%, from $40MM to $100MM, within 2 years, by re-imagining the QSR brand’s omni-channel customer experience – from ordering online to picking up in-store.LEARN MORE
Here are a few examples of my previous work
Derrick is an e-commerce/digital guru. We worked together on several huge initiatives at Taco Bell and outside of his wealth of knowledge he is an authentic person. Honest and fun to work with. His technical ability and marketing experience makes him extremely valuable to any team.
Sr. Manager, Taco Bell
Derrick is an incredibly talented Ecommerce and digital marketing leader. It’s rare to find a professional who has the ability to throw on a blazer and present in front of the C-Suite while simultaneously being able to get into the weeds and skillfully discuss technical requirements with developers…
CEO, Kahena Digital
I worked with Derrick through a multi-year complex ecommerce implementation program. Derrick has a strong ecommerce strategy vision and ability to translate it into practical and actionable solutions. Pulling from his background and deep understanding of ecommerce technology platforms…
Principle Program Architect, Salsify
Derrick Chan is an eCommerce expert. He had great command on both B-2-B and B-2-C eCommerce strategies and is also very technical (comes in very handy as a project manager). I would recommend Derrick to anyone looking to develop and run an online store.
CEO, Golden Communications
Derrick Chan is one of the very few multi-channel E-commerce consultants that I would highly recommend. His understanding of the eCommerce world from marketing, strategy, grasp of the industry changes is the best out there.
Consultant, Roland Consulting
Derrick was able to build Clover’s multichannel eCommerce business from the ground up, and was able to recruit and effectively manage customer care, merchandising, and marketing teams. He is a thoughtful manager and patient teacher. Derrick has been a pleasure to work with and I hope our paths cross again in the future!
VP, Clover Wireless
Platform Specific Experience
As an eCommerce consultant, I’ve worked with many different platforms.