eCommerce Consultant and Leader

eCommerce Consultant Providing Strategy and Tactical Execution for Companies Seeking Growth and ROI

ECOMMERCE
  https://www.pineclubgolf.com/

Strategy, execution and organization

 
 
USER EXPERIENCE (UX)
 

A/B and multivariate testing 

 
 
HYPER LOCAL MARKETING
 

Local SEO and customer experience

 
OMNI-CHANNEL
 

Integrated customer experience

 
DIGITAL MARKETING
 

SEO, SEM, SMM and email marketing

 
REPORTING AND ANALYTICS
 

Budgeting, forecasting and deep analysis

 
 

ABOUT DERRICK

 

For over a decade, I’ve helped companies, large and small, grow their eCommerce sales across a myriad of industries.  As an eCommerce consultant I’ve worked with clients across almost every industry.  As Taco Bell’s eCommerce Director, I grew sales by 250%, from $40MM to $100MM, within 2 years, by re-imagining the QSR brand’s omni-channel customer experience – from ordering online to picking up in-store.

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Portfolio

 

Here are a few examples of my previous work

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
CASE STUDY
 

YEXT + Taco Bell

 

I had the privilege to recommend and implemented YEXT at Taco Bell, which dramatically increase incremental traffic to our 7,000 restaurants.

 
 
Revenue Impact
 

366% increase in organic revenue

Read Case Study
 
Traffic Impact
 

131% increase in organic traffic

 
 
 
 

Testimonials

 
 
 

Derrick is an e-commerce/digital guru. We worked together on several huge initiatives at Taco Bell and outside of his wealth of knowledge he is an authentic person. Honest and fun to work with. His technical ability and marketing experience makes him extremely valuable to any team.

Veronica Luna
 

Sr. Manager, Taco Bell

 

Derrick is an incredibly talented Ecommerce and digital marketing leader. It’s rare to find a professional who has the ability to throw on a blazer and present in front of the C-Suite while simultaneously being able to get into the weeds and skillfully discuss technical requirements with developers… 

Ari Nahmani
 

CEO, Kahena Digital

 

I worked with Derrick through a multi-year complex ecommerce implementation program. Derrick has a strong ecommerce strategy vision and ability to translate it into practical and actionable solutions. Pulling from his background and deep understanding of ecommerce technology platforms…

Jonathan Maier
 

Principle Program Architect, Salsify

 

Derrick Chan is an eCommerce expert. He had great command on both B-2-B and B-2-C eCommerce strategies and is also very technical (comes in very handy as a project manager). I would recommend Derrick to anyone looking to develop and run an online store.

Jason Lavin
 

CEO, Golden Communications

 

Derrick Chan is one of the very few multi-channel E-commerce consultants that I would highly recommend. His understanding of the eCommerce world from marketing, strategy, grasp of the industry changes is the best out there.

Stephen Leitch
 

Consultant, Roland Consulting

 

Derrick was able to build Clover’s multichannel eCommerce business from the ground up, and was able to recruit and effectively manage customer care, merchandising, and marketing teams. He is a thoughtful manager and patient teacher. Derrick has been a pleasure to work with and I hope our paths cross again in the future!

Bob Casey
 

VP, Clover Wireless

 
 

Derrick’s Stats

 
 
 

 

 
Years of Experience
 

 

 
eCommerce SiteS
 

 

 
Happy Clients
 
 

Interested in learning more?

 
   
 

Platform Specific Experience

 

As an eCommerce consultant, I’ve worked with many different platforms.

 
 
 

Marketplace Platforms

AmazonebayChannel Advisor
   

CRM Platforms

SalesforceSugar CRMZoho