About Derrick Chan
Over the past 18 years, I've led digital commerce initiatives for brands including Taco Bell, Jollibee, Smashburger, and dozens of consumer brands. Regardless of company size or industry, I've found that sustainable growth almost always comes down to improving three things: acquisition, conversion, and retention.
Areas of Expertise
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eCommerce Growth Audit
A strategic ecommerce assessment focused on identifying opportunities to improve conversion, customer experience, retention, and overall digital performance across the customer journey.
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Shopify Web Development
A strategic ecommerce web development service focused on translating business goals, operational requirements, and customer experience needs into the ideal ecommerce solution.
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eCommerce Ecosystem Strategy
Design and implement a connected Commerce ecosystem that aligns technology, data, and customer experience. From platform selection to systems integration, I help brands build scalable foundations for long-term growth.
Reviews
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Veronica Luna
(Sr. Manager, Taco Bell)
Derrick is an e-commerce/digital guru. We worked together on several huge initiatives at Taco Bell and outside of his wealth of knowledge he is an authentic person. Honest and fun to work with. His technical ability and marketing experience makes him extremely valuable to any team.
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Ari Nahmani
(CEO, Kahena Digital)
Derrick is an incredibly talented Ecommerce and digital marketing leader. It’s rare to find a professional who has the ability to throw on a blazer and present in front of the C-Suite while simultaneously being able to get into the weeds and skillfully discuss technical requirements with developers…
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Jonathan Maier
(Principle Program Architect, Salsify)
I worked with Derrick through a multi-year complex ecommerce implementation program. Derrick has a strong ecommerce strategy vision and ability to translate it into practical and actionable solutions. Pulling from his background and deep understanding of ecommerce technology platforms…
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Jason Lavin
(CEO, Golden Communications)
Derrick Chan is an eCommerce expert. He had great command on both B-2-B and B-2-C eCommerce strategies and is also very technical (comes in very handy as a project manager). I would recommend Derrick to anyone looking to develop and run an online store.
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Stephen Leitch
(Consultant, Roland Consulting)
Derrick Chan is one of the very few multi-channel eCommerce consultants that I would highly recommend. His understanding of the eCommerce world from marketing, strategy, grasp of the industry changes is the best out there.
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Bob Casey
(VP, Clover Wireless)
Derrick was able to build Clover’s multichannel eCommerce business from the ground up, and was able to recruit and effectively manage customer care, merchandising, and marketing teams. He is a thoughtful manager and patient teacher. Derrick has been a pleasure to work with and I hope our paths cross again in the future!
Let's Talk About Your Growth Goals
Whether you're looking to increase revenue, improve customer experience, optimize your Shopify store, or build a long-term digital strategy, I'd be happy to discuss your business and help identify the biggest opportunities for growth.