Restaurant eCommerce Consultant
Helping restaurant brands improve online ordering, loyalty, customer experience, mobile engagement, and digital revenue growth through proven ecommerce and omnichannel strategies.
Recent Restaurant eCommerce Projects
Restaurant brands I've helped
Featured in Forbes
Long before AI became a mainstream business topic, I was helping restaurant brands explore how emerging technologies could improve the customer experience and drive revenue growth. While serving as Director of eCommerce at Taco Bell, I led the implementation of an AI-powered recommendation engine across mobile and kiosk ordering channels, creating more personalized guest experiences based on customer behavior and purchase patterns.
At a time when most restaurant brands were still focused on basic digital ordering capabilities, this initiative demonstrated how artificial intelligence could be leveraged to increase relevance, improve conversion rates, and strengthen customer engagement. The project attracted industry attention and was featured by Forbes as part of the growing trend of AI adoption within the Quick Service Restaurant industry.
Mobile CX Summit
As digital ordering became increasingly important to the restaurant industry, I was invited to speak at CONNECT The Mobile CX Summit in Chicago on the topic of Designing the Best Mobile Ordering Experience. Drawing from my experience leading Taco Bell's digital commerce initiatives, I shared insights on customer experience optimization, mobile ordering strategy, conversion best practices, and the evolving role of digital channels within the Quick Service Restaurant industry.
The presentation focused on how restaurant brands can create frictionless digital experiences that increase customer engagement, improve conversion rates, and drive long-term growth across mobile, web, and omnichannel ordering platforms.
Ready to Accelerate Digital Growth?
For more than a decade, I've helped leading restaurant brands grow digital revenue, improve customer experiences, and navigate complex digital transformation initiatives.
From online ordering and loyalty to mobile apps, customer retention, and emerging technologies, I bring hands-on experience building and scaling digital commerce programs for brands including Taco Bell, Jollibee, Smashburger, and The Coffee Bean & Tea Leaf.
If you're looking to increase digital sales, improve operational efficiency, or create a more seamless customer experience, let's talk.