ECOMMERCE
Helping companies with eCommerce strategy, execution and organization
USER EXPERIENCE (UX)
Designing the best user experience based on data, best practices and intuitive design
SEO
Making sure your site is found both locally and nationally for branded and non-branded terms
SOLUTION ARCHITECTURE
Understanding and integrating eCommerce systems to create a seamless ecosystem
MARKETPLACES
Optimizing performance for clients across Amazon, ebay and other marketplace channels
DIGITAL INNOVATION
Guiding clients to use the latest and greatest technology to help excelerate their business
ABOUT
DERRICK CHAN
For over 15 years, I’ve helped companies, large and small, grow their eCommerce sales across a myriad of industries. As an eCommerce consultant I’ve worked with clients across almost every industry.
When I was Taco Bell’s eCommerce Director, I grew sales from $40MM to $100MM, within 2 years, by re-imagining the QSR brand’s omni-channel customer experience – from ordering online to picking up in-store.
Today I am working with Jollibee Food Corporation to do the same for their North America brands.
Portfolio
See Derrick’s previous projects eCommerce projects
JOLLIBEE
Lead eCommerce replatform project for Jollibee webite and Jollibee Mobile App
TACO BELL
Lead eCommerce replatform project for both tacobell.com and the Taco bell Mobile App
STILLEN
Built a customized eCommerce site for STILLEN to sell thousands of automotive parts with Y/M/M fitment
CASE STUDY
YEXT + Taco Bell
I had the privilege to recommend and implemented YEXT at Taco Bell, which dramatically increase incremental traffic to our 7,000 restaurants.
TRAFFIC IMPACT
131% increase in organic traffic
REVENUE IMPACT
366% increase in organic revenue
Testimonials
Derrick is an e-commerce/digital guru. We worked together on several huge initiatives at Taco Bell and outside of his wealth of knowledge he is an authentic person. Honest and fun to work with. His technical ability and marketing experience makes him extremely valuable to any team.
Veronica Luna
Sr. Manager, Taco Bell
Derrick is an incredibly talented Ecommerce and digital marketing leader. It’s rare to find a professional who has the ability to throw on a blazer and present in front of the C-Suite while simultaneously being able to get into the weeds and skillfully discuss technical requirements with developers…
Ari Nahmani
CEO, Kahena Digital
I worked with Derrick through a multi-year complex ecommerce implementation program. Derrick has a strong ecommerce strategy vision and ability to translate it into practical and actionable solutions. Pulling from his background and deep understanding of ecommerce technology platforms…
Jonathan Maier
Principle Program Architect, Salsify
Derrick Chan is an eCommerce expert. He had great command on both B-2-B and B-2-C eCommerce strategies and is also very technical (comes in very handy as a project manager). I would recommend Derrick to anyone looking to develop and run an online store.
Jason Lavin
CEO, Golden Communications
Derrick Chan is one of the very few multi-channel E-commerce consultants that I would highly recommend. His understanding of the eCommerce world from marketing, strategy, grasp of the industry changes is the best out there.
Stephen Leitch
Consultant, Roland Consulting
Derrick was able to build Clover’s multichannel eCommerce business from the ground up, and was able to recruit and effectively manage customer care, merchandising, and marketing teams. He is a thoughtful manager and patient teacher. Derrick has been a pleasure to work with and I hope our paths cross again in the future!
Bob Casey
VP, Clover Wireless
Platform Specific Experience
As an eCommerce consultant, I’ve worked with many different platforms.